Shipping

 

WITHIN THE US

All orders within the Continental US over $75.00 receive FREE STANDARD SHIPPING.

Orders with Standard Shipping (3-10 business days) will be processed and shipped out the next business day. Expedited orders placed Monday-Friday before 2:00pm CT (12:00pm PT and 3:00pm ET) will be shipped the same day. Expedited orders placed Friday after 2:00pm CT, Saturday, and Sunday will be shipped out the next business day. Please note that business days are Monday-Friday.  Additionally, holidays are not business days and therefore, are excluded from processing and shipping times as well. Please account for non-business days when choosing your shipping method.

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization may take up to 24 hours for approval. You will receive an email with tracking information when your order has been shipped.

Shipping options include Standard Shipping (3-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business Days do not include weekends or holidays. We use USPS and UPS for domestic orders; UPS exclusively for Expedited Orders. Expedited Orders require a physical delivery address, not a P.O. Box. We do not offer Saturday delivery for expedited orders. Additionally, we use USPS for international orders. Four Winds will notify you via email if we need additional identification information for credit verification.

 

Weekends

Please note that business days are Monday-Friday 9:00am-5:00pm CT. Weekends and holidays are not included in delivery time.

 

Standard Shipping

Once credit card authorization and address verification are obtained, Standard Shipping orders will be processed and shipped. Processing and shipping for Standard Delivery packages is typically the next business day. Orders should arrive within 3-10 business days within the Continental United States. Standard Shipping is free for orders over $50 within the Continental US.

 

3 Day Shipping

3 Business Day orders confirmed before 2:00pm CT will be processed the same day pending credit card authorization. Credit Card authorization can take up to 24 hours. Orders confirmed after 2:00pm CT will be processed and shipped out the next business day. Additionally, orders placed after 2:00pm CT on Friday will be processed the next business day (Monday, excluding holidays).

 

2 Day Shipping

2 Business Day orders confirmed before 2:00pm CT will be processed the same day pending credit card authorization. Credit Card authorization can take up to 24 hours. Orders confirmed after 2:00pm CT will be processed and shipped out the next business day. Additionally, orders placed after 2:00pm CT on Friday will be processed the next business day (Monday, excluding holidays).

 

Overnight Shipping

1 Business Day orders confirmed before 2:00pm CT will be processed the same day pending credit card authorization. Credit Card authorization can take up to 24 hours. Orders confirmed after 2:00pm CT will be processed and shipped out the next business day. Additionally, orders placed after 2:00pm CT on Friday will be processed the next business day (Monday, excluding holidays).

 

Lost Packages

If your order is lost in transit or does not arrive on time, we will open an investigation with the shipping carrier. This process can take up to 2 weeks. 

Once investigation is completed, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If they are not available, we will refund your order, as well as any shipping costs. However, if shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

 

Signature

When order value is over $250 we will require a signature for delivery. This helps ensure the order is properly delivered.

 

 

INTERNATIONAL ORDERS

All international orders are shipped via USPS and the various options available are presented at checkout. Rates are based on destination and package weight.

 Delivery times for international packages vary depending on the final destination. Shipping can take up to 3 weeks from the time it was shipped to delivery.

 International orders may be subject to duties/custom fees. We DO NOT collect these fees at checkout and if applicable may be collected at time of delivery. Four Winds is not responsible for these fees.

 Orders refused at delivery and returned to us are subject to having returned shipping costs withheld from the issued refund.

 

Please feel free to contact us at info@shopfourwinds.com for any questions or concerns.